Shipping policy

Shipping Policy

Effective Date: July 14, 2026

Thank you for shopping with StepnHang. We are committed to delivering your home décor products safely, securely, and on time. This Shipping Policy outlines our order processing times, shipping charges, delivery estimates, and other important shipping information.

Order Processing

All orders are processed after payment has been successfully authorized and verified.

Handling Time: 2–3 Business Days Orders are processed Monday through Saturday. Orders are not processed on Sundays or major public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day will begin processing the same day.

Orders placed after 5:00 PM ET, on Sundays, or on public holidays will begin processing on the next business day.

Shipping Destinations

Currently, StepnHang ships to addresses within the United States.

We do not currently offer international shipping.

Transit Time

After your order has been processed, estimated transit time is:

Transit Time: 5–7 Business Days Shipping Days: Monday–Saturday

Estimated Delivery Time

Our estimated delivery time combines handling and transit time.

Stage Business Days
Handling Time 2–3 Days
Transit Time 5–7 Days
Estimated Delivery 7–10 Business Days

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Charges

We offer simple and transparent shipping rates.

  • Standard Shipping Fee: $59.99 per order.
  • FREE Standard Shipping on all orders with a subtotal of $1,500 or more (before taxes and discounts).

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Shipping confirmation
  • Tracking number
  • Carrier information

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

If your order includes multiple items, they may be shipped separately from different warehouses depending on product availability or package size.

You will not incur additional shipping charges for split shipments unless otherwise stated at checkout.

Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • High carrier shipping volumes
  • Public holidays
  • Incorrect shipping information
  • Carrier operational delays

If your shipment is delayed, we appreciate your patience and understanding.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided, StepnHang is not responsible for delays, lost shipments, or additional shipping fees.

If you notice an error after placing your order, please contact us immediately. If your order has not yet been shipped, we will make every reasonable effort to update your shipping information.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your property.
  • Asking family members or neighbors.
  • Contacting the shipping carrier directly.
  • Waiting up to 48 hours, as some carriers may mark packages as delivered before final delivery.

If you still cannot locate your package, please contact our customer support team. We will assist you in working with the shipping carrier to investigate the issue.

StepnHang is not responsible for packages that are lost or stolen after they have been confirmed as delivered by the shipping carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photographs of the damaged item
  • Photos of the shipping packaging
  • A brief description of the damage

We will review your request promptly and work with you to provide an appropriate resolution.

Undeliverable Orders

Orders may be returned to us if:

  • The shipping address is incorrect.
  • Delivery attempts are unsuccessful.
  • The package is refused.
  • The shipment remains unclaimed.

If your order is returned, we will contact you regarding reshipment. Additional shipping charges may apply.

Delivery Responsibility

Ownership and responsibility for products transfer to the customer once the shipping carrier confirms delivery to the address provided during checkout.

Holiday Shipping

During holidays, promotional events, and peak shopping seasons, handling and delivery times may be longer than our standard estimates.

We encourage customers to place orders early during busy periods.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

StepnHang

Address: 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, United States Website: https://stepnhang.com Email: support@stepnhang.com

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

We appreciate your business and thank you for choosing StepnHang for your home décor needs.