Cancellation & Damage
CANCELLATION POLICY
Hello dear customer,
We understand that sometimes plans change, and you may need to cancel your order.
Orders can be canceled within a limited time after placing them, before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled.
To request a cancellation, please contact us as soon as possible with your order details.
We will do our best to accommodate your request if the order has not yet been processed.
Our goal is to provide flexibility while ensuring efficient order handling.
DAMAGED OR DEFECTIVE ITEMS
We take great care in packaging and delivering our products. However, if you receive a damaged or defective item, we sincerely apologize for the inconvenience.
Please contact us within 48 hours of receiving your order.
To process your request:
- Provide clear photos or videos of the damaged or defective product
- Share your order details for verification
After reviewing your case, we will offer a suitable solution, which may include replacement, exchange, or refund.
Requests made after the 48-hour window may not be eligible for claims.
Your satisfaction is our priority, and we are committed to resolving issues quickly.
Thank you for choosing Royal Weaver.
Every hand-knotted rug is a result of artistry, patience, and generations of craftsmanship. From designing the pattern to the final quality inspection, each rug passes through a detailed handmade process that can take from 3 months to 4 years to complete.
1. Designing the Rug
Skilled designers create the rug pattern, carefully selecting:
- Design and motifs
- Material composition (types of wool and silk)
- Color palette and shades
- Knot density and texture
A detailed weaving guide, traditionally called a Talim, is then prepared for the weavers. The Talim acts as a technical roadmap, specifying:
- Number of knots
- Color placement
- Type of yarn to be used
- Weaving sequence and instructions
This ensures accuracy and consistency throughout the weaving process.
2. Dyeing the Yarn
Once the materials are selected, the wool and silk yarns are dyed according to the approved design colors.
Many traditional rugs use natural vegetable dyes derived from organic materials such as:
- Cosmos flowers
- Pomegranate
- Acacia Concinna
- Asparagus
- Alum
- Nuts and natural extracts
Natural dyeing gives the rug rich, timeless colors and subtle variations that add depth and character. The yarn is then dried and prepared for weaving.
3. Hand Weaving the Rug
The weaving stage is the heart of the craftsmanship.
The Talim and dyed yarns are provided to highly skilled artisans who weave the rug knot by knot on a traditional loom. In many weaving communities, the work is carried out from home workshops, where entire families may participate in different stages of production.
Each knot is tied individually by hand, making every rug unique. Depending on the size, complexity, and knot count, weaving a single rug can take several months to over a year.
This meticulous process is what gives hand-knotted rugs their exceptional durability, detail, and value.
4. Finishing Process
After weaving is completed, the rug undergoes several finishing stages to refine its appearance and texture.
Washing
The rug is thoroughly washed using soap, water, specialized cleaning materials, and professional equipment.
- Usually 4–5 craftsmen participate in the washing process
- The cleaning process can take several hours
- Rugs are then dried naturally under sunlight
- During summer, drying may take 3–4 days
Washing enhances the softness, removes excess fibers, and brings out the richness of the colors.
Rolling and Clipping
After drying, the rug is rolled to soften the pile and prepare it for clipping.
Artisans then carefully trim and clip the surface according to the required texture and finish. Excess wool is removed, and the process may be repeated multiple times to achieve the desired look and feel.
5. Pre-Quality Inspection
Before final approval, the rug undergoes a detailed inspection process.
Craftsmen examine:
- Knot consistency
- Surface finishing
- Edge alignment
- Color balance
- Loose or visible threads
Additional stretching, plugging of white threads, and edge corrections are performed to ensure the rug meets quality standards.
6. Final Quality Check
A final quality control review is conducted to inspect every detail of the rug, including craftsmanship, dimensions, finishing, and overall appearance.
Only rugs that pass this inspection move forward for packaging.
7. Ready for Delivery
Once approved, the rug is carefully packed and prepared for delivery.
The finished piece is now ready to become part of a home, carrying with it months of craftsmanship, tradition, and handmade excellence.